Customer Support Built for Modern Teams

Support customers across Discord, Telegram, Slack, email, and web chat from one AI-powered workspace.

Get Started Free

Get started in under 20 minutes

Soft purple and blue glowing light orbs on a black background.Abstract blurred gradient shape with blue and purple colors on black background.
Magic Square logo with stylized icon and text in a tilted rectangular frame.TikTok logoAlchemy company logo with stylized 'A' icon and the word 'Alchemy'.White text 'Do Gods' on black background, with small colorful cartoon figures sitting on and around the letters.Movement company logo with stylized geometric icon to the left of the word 'Movement' in white text.White text reading 'LAYER3' on a black background.White text reading 'Eigen Layer' on a black background with stylized typography.White stylized text logo reading '1inch' on a transparent background.Logo with a stylized geometric symbol next to the bold text 'MAGIC' above smaller text 'SQUARE' inside outlined rectangles.TikTok logo in white.Alchemy company logo featuring a stylized 'A' symbol and the word 'Alchemy' in bold letters.White text 'Do Gods' with small cartoon characters sitting and standing on the letters against a black background.Movement company logo with a stylized interconnected hexagonal design.The word 'LAYER3' in bold white capital letters on a black background.White text reading 'Eigen Layer' on a transparent background with a distinctive lowercase i and g design.
Logo with a stylized geometric icon next to the text 'MAGIC SQUARE'.TikTok logo with a stylized musical note and the text 'TikTok'.Alchemy company logo with stylized letter A and the word 'Alchemy'.White text reading 'Do Gods' on a black background with small colorful butterflies perched on the letters.Movement company logoWhite text reading 'LAYER3' on a solid black background.White text displaying 'Eigen Layer' on a black background.White stylized logo with the text '1inch' on a transparent background.Logo with abstract diamond shape and the text 'MAGIC SQUARE' inside outlined rectangles.TikTok logoAlchemy logo with stylized letter A and the word 'Alchemy' in white on a transparent background.White text reading 'Do Gods' with small colorful illustrated figures sitting and standing on the letters against a black background.Movement company logo featuring a stylized network icon and the word 'Movement' in white.White text reading 'LAYER3' on a black background.White text reading 'Eigen Layer' on a black background with mixed uppercase and lowercase serif letters.

One platform. Every customer conversation.

Screenshot of a dark-themed messaging inbox showing multiple conversations including messages from Sandy Aldbridge, Alistar, Jim Taylor, Laura, and DEGENCAPS, with a chat window displaying conversation details and chatbot typing status.

Community Channels

Mava integrates with Telegram, Slack and Discord. Receive support tickets from all channels in one inbox, and let Mava’s AI handle repetitive questions in public channels.
Web interface showing Mava widget integration setup with code snippet, toggle for SDK, and a chat preview saying 'Hi there, How can we help?' with options to join Discord, follow on X, search docs, and ask a question.

Web Chat

Add a web chat to your website in minutes, customize the widget to match your brand, and engage with your users in real-time to boost satisfaction and conversion.
Screenshot of a messaging interface showing a user asking how to set up an AI bot for Discord and an AI assistant providing step-by-step setup instructions, alongside a chatbot overlay offering help and links to Discord, social media, and documentation.

Shared Inbox

Seamlessly handle thousands of tickets while ensuring nothing falls through the cracks. Streamline workflows and enhance collaboration with features such as status tracking, custom views & automations
Diagram showing AI helpdesk integration with channels labeled Helpdesk GitBook, Social Channels Discord, and Websites, alongside a chat interface where a user asks about service cost.

AI Support

Train Mava AI in minutes using your existing knowledge base and support content. Mava AI can be used in public channels, as well as private tickets, with seamless human handover. 
Dashboard showing support ticket analytics with bar graphs of total resolved, AI-resolved, and unresolved tickets by day, and a line chart of support requests over time.

Analytics

Track your team's support performance with Mava's built-in analytics. Monitor response times, AI resolution rates, ticket volume trends, and customer satisfaction — all from one dashboard.
Shared Inbox
AI Support
Community Channels
Email & Web Chat
Analytics
Seamlessly handle thousands of tickets while ensuring nothing falls through the cracks. Streamline workflows and enhance collaboration with features such as status tracking, custom views & automations
Screenshot of a messaging interface with an AI assistant chat explaining how to set up a Discord AI bot, alongside a help widget offering options to join Discord, follow on X, search docs, or ask a question.
Train Mava AI in minutes using your existing knowledge base and support content. Mava AI can be used in public channels, as well as private tickets, with seamless human handover. 
Diagram showing an AI Knowledge Hub connected to six text boxes on the left and a chatbot interface on the right where a user asks how to integrate Telegram.
Mava natively integrates with Telegram, Slack and Discord. Receive support tickets from all community channels in one shared inbox, and let Mava’s AI handle repetitive questions in public channels.
User interface showing a messaging inbox with conversations from platforms Discord, Telegram, and Slack, including chat messages about payment issues and user support.
Easily setup your legacy support email address and custom domain. Add a web chat to your website in minutes, customize the widget to match your brand, and engage with your users in real-time to boost satisfaction and conversion.
Website dashboard interface displaying Mava widget setup with code snippet, preview of chat widget saying 'Hi there' and options to join Discord, follow on X, and search docs.
Track your team's support performance with Mava's built-in analytics. Monitor response times, AI resolution rates, ticket volume trends, and customer satisfaction — all from one dashboard.
Dashboard showing support ticket analytics with weekly bar chart of total tickets, AI-resolved, and unresolved tickets, plus a line graph of support requests over months.

Everything your team needs

Support customers across modern channels
Mava is the go-to support platform for any team that provides support on Discord or Telegram. Join thousands of communities that use Mava to scale their support with AI.
Discord support
Message inbox showing a conversation with messages from Sandy Aldbridge and Alistar, including a chatbot typing indicator and an 85% CSAT Score gauge.
Popup window titled 'Insert website URL' with fields for entering a website URL and selecting page options, featuring a Save button and floating icons around.
Automation when you want it. Human control when you need it.
Build an AI assistant your team can trust. Fine-tune responses, adjust workflows, and stay in control instead of relying on black-box automation.
AI support

3.5M+

Private Tickets

3K+

Support Teams

150K+

Public AI Responses

60%

Ticket Recution with AI

Helping thousands of teams support their customers

Abstract icon with a white half-circle and two overlapping purple and blue circles above a horizontal purple ellipse.

Having previously used Ticket Tool for Discord, Mava was a godsend. We could easily see what tickets needed to be resolved without any manual tracking, and could also communicate directly to users within Discord while protecting our team.

Screenshot of a chat interface showing a user requesting help and a support bot replying with a message offering assistance and buttons to close the ticket or chat to a human.
Sarah
Layer 3
Abstract icon with overlapping white and purple rounded shapes and a central purple circle.

Mava stole the show for our team! It's the most elegant solution out there, free from any unnecessary bells and whistles like Zendesk. Special kudos to Mava's team; they are incredibly responsive and supportive professionals, always ready with the answers and assistance we need.

White abstract three-leaf design on a blue circular background.
Pasha
Getgems.io
Abstract blue and purple overlapping circles and ovals on a white background.

Thank you @mava_app for providing an amazing user support experience for us and our users! MAVA’s simple yet powerful interface allows our support agent to handle user inquiries and requests with ease.

Circular logo with two white curved segments and a bright cyan dot in the center on a black background.
Support Team
Fusionist
Abstract icon with overlapping blue and purple circular shapes on a white background.

Thank you @mava_app for providing an amazing user support experience for us and our users!

MAVA’s simple yet powerful interface allows our support agent to handle user inquiries and requests with ease.

@fusonistio
Abstract icon with a gradient blue and purple circle above a rounded oval shape.

Having previously used Ticket Tool for Discord, Mava was a godsend. We could easily see what tickets needed to be resolved without any manual tracking, and could also communicate directly to users within Discord while protecting our team."

Sarah
White circular glow or light orb on a transparent background.
Layer3
Abstract icon with three overlapping oval shapes in shades of blue and purple.

For me Mava has been a great customer support solution. I've had a little trouble keeping up with their speed of improvements and features!"

David
Small white circular shape on a transparent background.
APY.Vision
Circular button with a right-pointing arrow inside.

Frequently asked questions

Is there a free plan for Mava?

Yes. Mava offers a free plan that includes support across Discord, Telegram, and Slack, along with AI-powered responses. It is ideal for smaller communities getting started with automated support.

How many agents can I add to Mava?

Agents are limited on the Free and Founder plans. Mava has no limit on the number of agents you can add on any other plan. AI support is included on all plans.

Do you provide moderators or support agents?

No, Mava is a software platform designed for your internal team to optimize support operations. While we don't provide outsourcing services directly, we’d be happy to connect you with trusted partners who specialize in outsourced support. Feel free to reach out.

Can I test AI before going live?

Yes, after training the AI using your knowledge base, you can test questions directly in the Mava dashboard, allowing you to identify and fill any gaps.

What makes Mava different from Ticket Tool or other Discord bots?

Mava is more than a Discord ticket bot. It is a full community support platform with AI-powered responses, a shared inbox across Discord, Telegram, Slack, web chat, and email, and analytics to track your team's performance. Unlike simple ticket bots, Mava's AI can answer repetitive questions automatically in both public channels and private tickets, with seamless handover to human agents when needed.

How is Mava different from a simple ticket bot?

Mava is a full AI-powered community support platform, not just a ticket bot. Unlike simple ticket bots, Mava offers AI-powered automatic responses in both public channels and private tickets, a shared inbox across Discord, Telegram, Slack, web chat, and email, built-in analytics to track support performance, and seamless human handover when AI cannot resolve an issue.

Ready to modernize your customer support?

the future of

community support

Get STartedrequest Demo
Abstract 3D shapes with a blue gradient rounded triangle overlapping a greenish-blue rounded cylinder on a black background.

Company

About

Blog

Hey AI, learn about us

Product

Pricing

Demo

Discord 

Telegram 

Documentation

2025 © Mava

T&C

Privacy