Mava offers a free plan ideal for smaller communities, allowing you to manage up to 100 support requests per month. It’s also a great way to test our platform. While some advanced features are exclusive to paid plans, you can still explore and preview most features on the free plan (though activation is limited to paid tiers).

There is no limit to the number of users you can add on any plan. Our pricing is based on the volume of support requests—not the number of team members. This means your entire team can access Mava for one flat rate, with no extra cost for adding team members. Plus, AI capabilities are included in all plans at no additional charge.

No, Mava is a software platform designed for your internal team to optimize support operations. While we don't provide outsourcing services directly, we’d be happy to connect you with trusted partners who specialize in outsourced support. Feel free to reach out.

Yes, after training the AI using your knowledge base, you can test questions directly in the Mava dashboard, allowing you to identify and fill any gaps.

Fast-growing communities provide businesses with a target audience to sell to, which, while great for revenue, comes with customer support challenges.

As the volume of people looking for assistance increases, businesses quickly struggle to maintain the high level of support that made them popular in the first place without a ticket tool in place.

Mava’s ticket tool bot helps to combat this issue by providing answers to repetitive queries, such as “How to reset my password?” or “How do I change payment details?”, that human teams would originally have had to spend a disproportionate amount of time answering.

Traditional ticket bots simply repeated information they had been given upon set-up verbatim, limiting their usefulness and irritating customers who were unable to get the answer they needed. With an AI-powered ticket bot for Discord and Telegram, however, it takes the resources it's been fed and provides far more insightful, helpful answers, as well as providing the option for customers to escalate issues if needed.

With Mava’s help, businesses can ensure their customers get their questions resolved in a manner that they are used to, without needing to leave Discord or Telegram, ensuring a positive sentiment toward their brand is maintained.

With the routine questions being answered by the Telegram or Discord ticket bot, human support teams are now freed up to focus on more complex queries or handle issues that the ticket tool bot has escalated to them.

And all this is done from one central ticket tool dashboard that provides automated tracking and numbering, meaning no customer is left without the assistance they need.

As well as providing a home for customer support, our ticket tool also provide in-depth analytics and insights which can be used to proactively improve your customer support infrastructure. In an instant, you can see how effective your customer support is based on response times, satisfaction ratings, and much more.