Great support shouldn't cost a fortune

Powerful AI, every support channel, and transparent pricing that grows with your team.
monthly
Annual
2 months free
FREE

For solo users setting up their first community support.

$0

No Card Required

What's Included
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30 support requests / month

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1 Seat

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All Channels

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2 AI Training Sources

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5 Template Answers

use for free
founder

For early-stage teams ready to grow beyond the free plan.

$39
month / workspace

Billed Monthly

Every Free feature, plus
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100 support requests / month

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3 Seats

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5 AI Training Sources

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10 Template Answers

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Web Chat Customization

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Analytics (30-day history)

start trial

14 days — no card required

GROWTH

For growing teams ready to scale their operations with AI.

$99
month / workspace

Billed Monthly

Every Founder feature, plus
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500 support requests / month

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Unlimited Seats

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10 AI Training Sources

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Unlimited Template Answers

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Train AI on Discord replies

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Scripted AI Replies

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Ticket & User Attributes

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Analytics (90-day history)

start trial

14 days — no card required

SCALE
most popular

For companies needing advanced setups and analytics.

$199
month / workspace

Billed Monthly

Every Growth feature, plus
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2,000 support requests / month

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10 AI Training Sources

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Multi-Lingual AI Bot

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SDK, Webhooks & API

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Custom Email Domain

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Office Hours

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Analytics (all-time)

start trial

14 days — no card required

ENTERPRISE

For high-volume projects requiring enterprise-grade support at scale.

$599
month / workspace

Billed Monthly

Every Scale feature, plus
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10,000 support requests / month

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Unlimited AI Training Sources

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Rule & Time-Based Automations

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Priority Support

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Priority Features

start trial

14 days — no card required

FREE

For solo users setting up their first community support.

$0

No Card Required

What's Included
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30 support requests / month

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1 Seat

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All Channels

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2 AI Training Sources

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5 Template Answers

use for free
founder

For early-stage teams ready to grow beyond the free plan.

$33
month / workspace

Billed Yearly

Every Free feature, plus
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100 support requests / month

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3 Seats

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5 AI Training Sources

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10 Template Answers

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Web Chat Customization

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Analytics (30-day history)

start trial

14 days — no card required

GROWTH

For growing teams ready to scale their operations with AI.

$83
month / workspace

Billed Yearly

Every Founder feature, plus
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500 support requests / month

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Unlimited Seats

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10 AI Training Sources

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Unlimited Template Answers

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Train AI on Discord replies

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Scripted AI Replies

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Ticket & User Attributes

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Analytics (90-day history)

start trial

14 days — no card required

SCALE
most popular

For companies needing advanced setups and analytics.

$166
month / workspace

Billed Yearly

Every Growth feature, plus
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2000 support requests / month

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20 AI Training Sources

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Multi-Lingual AI Bot

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SDK, Webhooks & API

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Custom Email Domain

White checkmark inside a circle on a dark background, representing completion or approval.

Office Hours

White checkmark inside a circle on a dark background, representing completion or approval.

Analytics (all-time)

start trial

14 days — no card required

ENTERPRISE

For high-volume projects requiring enterprise-grade support at scale.

$499
month / workspace

Billed Yearly

Every Scale feature, plus
White checkmark inside a circle on a dark background, representing completion or approval.

10,000 support requests / month

White checkmark inside a circle on a dark background, representing completion or approval.

Unlimited AI Training Sources

White checkmark inside a circle on a dark background, representing completion or approval.

Rule & Time-Based Automations

White checkmark inside a circle on a dark background, representing completion or approval.

Priority Support

White checkmark inside a circle on a dark background, representing completion or approval.

Priority Features

start trial

14 days — no card required

Taxes may apply depending on your location and applicable tax laws.
Custom
Need more support requests or require custom terms and features?
Talk to sales
Talk to sales
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VIEW ALL FEATURES & COMPARE PLANS

Full Features

Starter

Founder

Bullish

Diamond

Whale

Integrations

Discord
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Telegram
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Web Chat
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Email
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USAGE

Support Requests
(x12 for annual plans)
30 / month

100 / month

500 / month
2,000  / month
10,000  / month

Agents

Support Agents
1

3

Unlimited
Unlimited
Unlimited

AI

Discord Public Channel AI
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Discord, Telegram, Web Chat 
Private Ticket AI
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Training Sources
2

5

10
20
Unlimited
Automatically Train AI on Discord Replies
-

-

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Multi-Lingual AI Bot
-

-

-
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Scripted AI Replies
-

-

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Automations

Template Answers
5

10

Unlimited
Unlimited
Unlimited
Conversational Forms
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Rule-based automations
-

-

-
-
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Time-based automations (reminders & status updates)
-

-

-
-
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Webhooks & API
-

-

-
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Office Hours
-

-

-
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analytics

Support Metrics
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Performance Metrics (CSAT)
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Historical Data
Current Day

30 Days

90 Days
All Time
All Time
Date Filters
Current Day

Pre-Set Ranges

Pre-Set Ranges
Custom Ranges
Custom Ranges

Web Chat

Design Customization
Limited
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Custom Objects (SDK)
-

-

-
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EMAil

Forward emails from custom domain to Mava
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Send emails from custom domain from Mava
-

-

-
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Frequently asked questions

Is there a free trial available?

Mava offers a free plan ideal for solo users, allowing you to manage up to 30 support requests per month. While some advanced features are exclusive to paid plans, you can still explore and preview all features by leveraging our free trial period with no engagement.

How many team members can I add?

Agents are limited on the Free and Founder plans. There is no limit to the number of users you can add on any other plan. Our pricing is then based on the volume of support requests. AI capabilities are included in all plans at no additional charge.

What is a support request?

One support request is counted as either one private ticket or one question answered by the Mava AI Bot in a public Discord channel or Telegram group. You can track the number of support requests you’ve used within the new Plans & Billing pages within Mava settings.

What happens if I go over my limits?

Rest assured, your Mava account will remain active and users can continue to open tickets. If your support volume exceeds the support request limit, new tickets will be hidden until you’ve upgraded your plan and the public AI bot will stop working.

What if my usage volume changes month to month?

You can easily upgrade or downgrade your plan at any time to fit your needs. If you prefer more flexibility, consider our annual plan. With an annual plan, you'll receive your total annual usage limit upfront, giving you the freedom to use it as needed throughout the year.

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