.png)
Get Started
AI Customer Support for Discord
AI-powered customer support for Discord — automatic answers in public channels, private ticket threads for sensitive issues, and a shared inbox for your whole team.
.png)
AI-powered customer support for Discord — automatic answers in public channels, private ticket threads for sensitive issues, and a shared inbox for your whole team.
%20(1).png)
Mava is a purpose-built support bot for Discord that saves your team hours by automatically answering FAQs in both private tickets and public channels, 24/7. Simply link your knowledge base or FAQ, and our AI will provide instant responses, with smooth transitions to human agents whenever needed.
.png)
Grow beyond Discord. Mava also enables you to connect your website, Telegram and email to Mava's shared inbox — and Mava's AI can answer public questions in Slack too. Setting up your integrations takes under 5 mins and you can securely respond to your users from the Mava dashboard, wherever they reach out from.
.png)
Understand your community like never before with rich community insights, such as commonly asked questions alongside a full suite of customer support metrics such as ticket volumes, response times and the quality of support you are providing (CSAT).
How Mava compares to a typical Discord ticket bot on the capabilities that matter most for growing support teams.
A Discord customer support bot helps teams answer questions and manage support requests inside Discord. Basic bots typically focus on ticket creation, while support platforms like Mava can also answer repetitive questions with AI, route conversations to human agents, and manage Discord support from a shared inbox.
Yes. Mava can answer customer questions automatically in Discord conversations using information from your own support content. When AI can't resolve an issue, the conversation can be handed off to a human support agent.
Yes. Mava uses private Discord threads for support conversations, so tickets can be handled privately between the customer and your authorized support team.
Yes. Mava routes Discord support conversations into a shared inbox where your team can manage, assign, and respond to customer requests from one dashboard.
Yes. Mava is designed to manage customer conversations across Discord and Telegram from one workspace, alongside email, web chat, and public-channel AI support in Slack.
A basic Discord ticket bot mainly organizes support requests inside Discord. Mava combines Discord ticketing with AI answers, human handoff, a shared team inbox, and analytics, plus support across additional channels.
Mava offers a free plan and several paid tiers based on support request volume. See current pricing and plans at mava.app/pricing.
.png){kind=icon}
.png){kind=icon}
.png){kind=icon}
