Customer Support Built for Modern Teams

Support customers across Discord, Telegram, Slack, email, and web chat from one AI-powered workspace.

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Be up and running in under 20 minutes

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Logo with a stylized geometric icon next to the text 'MAGIC SQUARE'.TikTok logo with a stylized musical note and the text 'TikTok'.Alchemy company logo with stylized letter A and the word 'Alchemy'.White text reading 'Do Gods' on a black background with small colorful butterflies perched on the letters.Movement company logoWhite text reading 'LAYER3' on a solid black background.White text displaying 'Eigen Layer' on a black background.White stylized logo with the text '1inch' on a transparent background.Logo with abstract diamond shape and the text 'MAGIC SQUARE' inside outlined rectangles.TikTok logoAlchemy logo with stylized letter A and the word 'Alchemy' in white on a transparent background.White text reading 'Do Gods' with small colorful illustrated figures sitting and standing on the letters against a black background.Movement company logo featuring a stylized network icon and the word 'Movement' in white.White text reading 'LAYER3' on a black background.White text reading 'Eigen Layer' on a black background with mixed uppercase and lowercase serif letters.

One platform. Every customer conversation.

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Community Channels

Mava integrates with Telegram, Slack and Discord. Receive support tickets from all channels in one inbox, and let Mava’s AI handle repetitive questions in public channels.
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Web Chat

Add a web chat to your website in minutes, customize the widget to match your brand, and engage with your users in real-time to boost satisfaction and conversion.
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Shared Inbox

Seamlessly handle thousands of tickets while ensuring nothing falls through the cracks. Streamline workflows and enhance collaboration with features such as status tracking, custom views & automations
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AI Support

Train Mava AI in minutes using your existing knowledge base and support content. Mava AI can be used in public channels, as well as private tickets, with seamless human handover. 
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Analytics

Track your team's support performance with Mava's built-in analytics. Monitor response times, AI resolution rates, ticket volume trends, and customer satisfaction — all from one dashboard.
Shared Inbox
AI Support
Community Channels
Email & Web Chat
Analytics
Seamlessly handle thousands of tickets while ensuring nothing falls through the cracks. Streamline workflows and enhance collaboration with features such as status tracking, custom views & automations
Screenshot of a messaging interface with an AI assistant chat explaining how to set up a Discord AI bot, alongside a help widget offering options to join Discord, follow on X, search docs, or ask a question.
Train Mava AI in minutes using your existing knowledge base and support content. Mava AI can be used in public channels, as well as private tickets, with seamless human handover. 
Diagram showing an AI Knowledge Hub connected to six text boxes on the left and a chatbot interface on the right where a user asks how to integrate Telegram.
Mava natively integrates with Telegram, Slack and Discord. Receive support tickets from all community channels in one shared inbox, and let Mava’s AI handle repetitive questions in public channels.
User interface showing a messaging inbox with conversations from platforms Discord, Telegram, and Slack, including chat messages about payment issues and user support.
Easily setup your legacy support email address and custom domain. Add a web chat to your website in minutes, customize the widget to match your brand, and engage with your users in real-time to boost satisfaction and conversion.
Website dashboard interface displaying Mava widget setup with code snippet, preview of chat widget saying 'Hi there' and options to join Discord, follow on X, and search docs.
Track your team's support performance with Mava's built-in analytics. Monitor response times, AI resolution rates, ticket volume trends, and customer satisfaction — all from one dashboard.
Dashboard showing support ticket analytics with weekly bar chart of total tickets, AI-resolved, and unresolved tickets, plus a line graph of support requests over months.

Everything your team needs

Support customers across modern channels
Mava is the go-to support platform for any team that provides support on Discord or Telegram. Join thousands of communities that use Mava to scale their support with AI.
Discord support
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Automation when you want it. Human control when you need it.
Build an AI assistant your team can trust. Fine-tune responses, adjust workflows, and stay in control instead of relying on black-box automation.
AI support

3.5M+

Private Tickets

3K+

Support Teams

150K+

Public AI Responses

60%

Ticket Reduction with AI

Helping thousands of teams support their customers

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Having previously used Ticket Tool for Discord, Mava was a godsend. We could easily see what tickets needed to be resolved without any manual tracking, and could also communicate directly to users within Discord while protecting our team.

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Sarah

Layer 3

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Mava stole the show for our team! It's the most elegant solution out there, free from any unnecessary bells and whistles like Zendesk. Special kudos to Mava's team; they are incredibly responsive and supportive professionals, always ready with the answers and assistance we need.

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Pasha

Getgems.io

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Thank you @mava_app for providing an amazing user support experience for us and our users! MAVA’s simple yet powerful interface allows our support agent to handle user inquiries and requests with ease.

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Support Team

Fusionist

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Thank you @mava_app for providing an amazing user support experience for us and our users!

MAVA’s simple yet powerful interface allows our support agent to handle user inquiries and requests with ease.

@fusonistio

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Having previously used Ticket Tool for Discord, Mava was a godsend. We could easily see what tickets needed to be resolved without any manual tracking, and could also communicate directly to users within Discord while protecting our team."

Sarah

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Layer3

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For me Mava has been a great customer support solution. I've had a little trouble keeping up with their speed of improvements and features!"

David

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APY.Vision

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Frequently asked questions

Is there a free plan for Mava?

Yes. Mava offers a free plan that includes support across Discord, Telegram, Slack, email, and web chat, along with AI-powered responses. It's ideal for small teams getting started with automated support.

How many agents can I add to Mava?

Agents are limited on the Free and Founder plans. Mava has no limit on the number of agents you can add on any other plan. AI support is included on all plans.

Do you provide support agents or staff?

No, Mava is a software platform designed for your internal team to optimize support operations. While we don't provide outsourcing services directly, we’d be happy to connect you with trusted partners who specialize in outsourced support. Feel free to reach out.

Can I test AI before going live?

Yes, after training the AI using your knowledge base, you can test questions directly in the Mava dashboard, allowing you to identify and fill any gaps.

How is Mava different from a Discord or Telegram bot?

Mava started as the leading Discord and Telegram ticket bot, and that's still where we're strongest today: private thread ticketing, public-channel AI answers, and native integrations no generic help desk offers. But Mava is also a full omnichannel support platform — the same AI and shared inbox also cover email and web chat, so you're not limited to community platforms as you grow.

Does Mava work if my team isn't on Discord or Telegram?

Yes. While Mava has deep, native Discord and Telegram integrations, it works just as well as a standalone shared inbox for email and web chat. Start with any combination of channels and add more as you grow.

Ready to modernize your customer support?

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