An intro to community-driven companies

Discord Channel, Category & Thread Limits Explained

Everything you need to know about Discord Channel, Category and Thread limits. If your Discord ticket bot isn't working, it might be related to Discord's channel limits. Mava’s Discord Ticket Bot won’t stop working once you exceed the channel limit and greatly improves on existing Discord ticket systems and tools. 

A guide to BD & lead generation in web3

How to get a job as a web3 community manager

Becoming a web3 community manager requires a strong understanding of web3 technologies, a solid understanding of customer support tools (e.g. Mava), excellent communication skills, and a passion for building and maintaining relationships within decentralized communities. By building your knowledge, developing your skills, and networking within the industry, you can increase your chances of finding a job in this exciting and rapidly growing field.

Intro to Telegram 'Topics' and customer support via Telegram

Using this new topics feature, supporting huge Telegram communities will become much easier for the admins and users. It will help keep chats easy to read, and any group with over 200 members can now enable topics and create separate spaces for any subject.‍ It also means you can now easily provide customer support to your community using the Mava Telegram bot within a separate topic within your group chat.

How to use on-chain data for customer support

Public blockchains are built on principles of decentralization, immutability and permissionlessness. On-chain data refers to all data that is stored on a blockchain. You can search for on-chain data by using a block explorer; however, information is often structured in a way that isn't user-friendly. Moreover, lots of unnecessary information is included that the user needs to be able to sift out.‍ There are many use cases for using on-chain data within the context of customer support, whether it understands a user's previous transaction history or their wallet balance.‍Requesting information from a user manually, such as their wallet address or transaction ID, before answering a support query wastes time and results in a worse support experience for the end user. Moreover, having to switch between different chat platforms and block explorers trying to figure out what's going on wastes time and lowers productivity.‍Mava enables you to automatically gather on-chain data from a user in a privacy-centric way - streamlining support queries and improving your community's overall support experience.

CSAT Score: Customer Support Metrics Explained

Using Mava, you can quickly gather customer feedback across multiple platforms, including Discord, Telegram and our Web Chat widget. You can then view your CSAT scores at an overall organization level and an individual support agent level. ‍A CSAT score of 80% or higher is considered great, and you should aim to have at least 25% of your customers providing feedback.

Customer Support in Web3 Is Broken

Discord private threads - everything you need to know

Discord released private threads in 2021, allowing users to declutter their servers and quickly have private one-to-one or group conversations. They are a fantastic addition to Discord, and in this article, we will explain what Private threads are, how they work and why you should use them.