Real-world examples of how leading Web3 teams use modern customer support to scale communities, improve response times, and turn support conversations into product insights.

This hub brings together Web3 customer support case studies and community spotlights featuring teams that manage support across Discord, Telegram, and other community-first channels using Mava.

Why Web3 Customer Support Is a Growth Lever

In Web3, customer support is public, fast-moving, and tightly linked to trust. Poor response times or fragmented communication can slow adoption, while great community support can become a competitive advantage.

Across these case studies, you’ll see how Web3 teams:

• Scale multi-channel customer support across Discord and Telegram
• Use AI-powered community support to automate repetitive questions
• Track Web3 customer support metrics like response time and CSAT
• Turn community feedback into product improvements

Featured Web3 Support Case Studies

Beamer Bridge

How Beamer Bridge Uses Mava to Scale Web3 Customer Support
Beamer Bridge is a cross-chain protocol that relies on fast, transparent community support. Learn how the team uses Mava to manage Discord and Telegram support, automate workflows, and improve response times.

👉 Read the case study

0xKYC

How 0xKYC Uses Mava to Scale Web3 Customer Support
0xKYC is a Web3-native identity and compliance protocol designed to help teams verify users while preserving decentralization and privacy. By enabling reusable and on-chain compliant identity primitives, 0xKYC helps Web3 projects meet regulatory requirements without compromising user experience.

👉 Read the case study

Perpetual

How Perpetual Protocol Uses Mava to Scale Web3 Customer Support
Perpetual Protocol is a decentralized trading protocol enabling you to get exposure to a variety of crypto-assets, earn yield and build the future of DeFi. As one of the leading perpetual swap DEXes and open source financial building blocks, our mission is to make crypto trading accessible to all and completely trustless.

👉 Read the case study

Getgems

How Getgems Uses Mava to Scale Web3 Customer Support

Getgems is a Web3 NFT marketplace built on The Open Network (TON), enabling creators and collectors to mint, trade, and discover NFTs. With a fast-growing ecosystem and highly engaged community, Getgems operates in an environment where community experience directly impacts marketplace liquidity and trust.

👉 Read the case study

Gravity Finance

How Gravity Finance Uses Mava to Scale Web3 Customer Support

Gravity Finance is a DeFi protocol focused on yield strategies, liquidity, and capital efficiency. Built for crypto-native users, Gravity Finance enables users to interact with advanced DeFi mechanisms while maintaining transparency and decentralization.

👉 Read the case study

More Web3 Customer Support Stories (Coming Soon)

This hub will continue to grow with new Web3 customer support case studies, including:

• DAO and protocol support teams
• Web3 SaaS platforms
• NFT and gaming communities
• Infrastructure and developer tools

If your team is building in Web3 and wants to share how you handle customer and community support, we’d love to feature you.

Common Web3 Support Challenges

Across all community spotlights, a few challenges consistently appear:

• High-volume support in Discord and Telegram
• Limited support headcount
• Need for fast response times during launches and incidents
• Difficulty tracking customer support metrics in community channels

These challenges are exactly why Web3-native support tools matter.

How Web3 Teams Use Mava

Mava is a customer support platform built for Web3 teams. It helps teams:

• Centralize Discord, Telegram, and web chat support
• Automate repetitive questions with AI
• Track customer support metrics across community channels
• Collaborate internally without losing public context

Many of the Web3 support case studies featured here show how Mava fits naturally into community-driven workflows.

Learn More About Web3 Customer Support

If you want to go deeper, explore these resources:

• Web3 customer support fundamentals
  
• Web3 customer support metrics explained
  
• Discord customer support best practices
  
• AI-powered community support
  

About Mava

Mava helps SaaS and Web3 teams manage customer support and community conversations from a single inbox. From Discord-first communities to fast-growing Web3 products, Mava turns support into a scalable, insight-driven function.

👉 Learn more about Web3 customer support with Mava at https://www.mava.app

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Want your Web3 team featured in these case studies? Get in touch with the Mava team.